Refund Policy

Welcome to MHA Global Sdn Bhd – OzPure First Aid!

These payment & return policy outline the rules and regulations for the use of MHA Global Sdn Bhd – OzPure First Aid Website, located at

By accessing this website we assume you accept these payment method and return policy. Do not continue to use MHA Global Sdn Bhd – OzPure First Aid if you do not agree to take all of the payment and return conditions stated on this page.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland Malaysia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with CKE you must be over 18 yers of age and possess a valid credit or debit card issued by a bank acceptable to us. CKE retains the right to refuse any request made by you. If your order is accepted, we shall inform you by email and we would confirm the identity of the party, which you have contracted with. This will usually be CKE or may in some cases be a third party. Where a contract is made with a third party CKE is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the Terms of Sale, which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes without prior notice.

Our Contract

When you place an order, you will receive and acknowledgement confirming receipt of your order: this receipt will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by phone call that the goods that you ordered have been dispatched to you. Only those goods listed in the confirmation phone call/Whatsapp sent at the time of dispatch will be included in the contract formed.

Pricing & Availability

Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Discount Codes

Account discount codes
Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered

Promotional discount codes
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website


We aim for orders to be dispatched on the next twenty-four (24) hours upon the clearance of payment. After item(s) leave our Warehouse, it will take three (3) to five (5) working days to arrive at your doorstep for orders in Malaysia. For international order, it varies according to your location. Please email us at [email protected] for more information on deliveries. Please checkout as normal for the shipping cost to appear automatically.

Return & Exchange

Cash refunds are not available. All items are non-returnable. Sale item and purchases made with discount coupons are non-returnable and non-exchangeable

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law CKE and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect CKE’s liability for death or personal injury arising from its negligence or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.